What should I do if an item my library borrowed was damaged?

How do I charge a library for a lost book?

Is an item’s due date when it needs to be back to the borrowing library or the lending library?

Sometimes during inter-library loan tricky questions like the ones above can come up. Fortunately, Southeastern maintains a regional inter-library loan code and set of procedures that provide guidance on common ILL questions. This webinar will take a deeper look at these documents and share some best practices for ILL. Topics for this webinar include:  

• An introduction to the code and procedures
• Creating borrowing and lending policies
• Dealing with lost and damaged items
• Due dates and renewals
• Billing
• Delivery Best Practices
• Resources for ILL practitioners

Note: this webinar is open to anyone who is interested. You do not need to have a SEAL account to attend.