Date: Wednesday, April 12, 2023
Time: 1:30pm-3pm
Location: online via Zoom
Trainer: Arthur Wheaton, MLR/HR

Conflict Resolution for Violence Prevention
Arthur Wheaton, MLR/HR
This tools-building webinar is designed as an introduction to dispute resolution theory with special emphasis on interest-based problem-solving and violence prevention.  Special emphasis will be given to developing strategies to resolve conflicts at work (even with difficult people) without losing control.
Key Topics

• Interest-Based Problem-Solving
• Facing Conflict Without Aggression
• Dealing with Difficult People
• Violence prevention 

THIS WEBINAR WILL NOT BE RECORDED
All attendees will receive a CE Certificate
This program is part of a NYS DOL HAB grant to the Western New York Council on Occupational Safety and Health (WNYCOSH).